I was informed that my account was closed by the company. I have only had to return something only a few times and it was only because the size was not right. I used it a couple of days and so far not very impressed. I experienced rude and unhelpful customer service staff. You can return your item within 30 days.
546 QVC Consumer Reviews and Complaints
I received my items and I had no complaints with that but when it came time to make 2 payment I realized I needed a few more extra days to make the payment. So I called QVC and explained my situation to the rep for her to tell me that "Corporate makes up the payment days for easy payments and because corporate makes up the billing days we are unable to give you an extension on the payment".
But if you go on the website and read about the easy payment plan it states that if the day you are scheduled to make a payment is not workable for you you can call and set up a different date I purchased an item with the easy payment 5 payments they have awesome I thought. I wanted to pay it off early and made the last two payments ahead of time, 3 days later they collected an extra payment.
I chatted with one rep and she said this was an error that I was going to get refunded. So I chased again with another rep, this time she said, "This is an error. The item shows paid off. This 6th payment will be deleted. Now he answer is that the previous rep misinformed me and that they refunded the 5th payment and that the extra payment that shows up in my back account they didn't collect it I will never buy anything from QVC.
I too was a long time customer of QVC, and spent thousands. In the last two years I have experienced a lot of "dissatisfaction". I experienced rude and unhelpful customer service staff. I have received numerous "damaged" merchandise which I had to return myself making this an "inconvenience".
I have received items that was more bait and switch, than what was advertised. I am disappointed in how low QVC has gone and how the "quality" of a lot of their items have deteriorated.
This is my last month with QVC. I find the aggravations and disappointment, and lack of empathy with Customer service staff is not worth the stress. I purchased an Apple Watch in December. Decided not to keep it and returned it December 27th. I waited several days before I called back again to follow up and was told they were investigating the return.
They needed to know exactly when the Watch was returned. What difference does it make when it was returned. I waited a few more days before I called CS to follow up again. I spoke with a rep and requested they return the Watch. I had one more easy pay payment, so just return the Watch. We will refund you. I spoke with one of the nicest Representative thus far. The purpose of my call this time was to get the address of the President of QVC. I was tired of speaking to these non professional Call Center reps.
I needed to resolve this and I wanted to share my concerns with the higher ups. I was given the address and then she asked if there was something she could help me with. I had convince myself that there was an alert on my account informing the telephone reps NOT to give me any information.
I gave in and shared my dilemma with her. She was so sympathetic and apologetic, if made me feel comforting. All of a sudden that information is not available on my account. I believe either someone in their warehouse got sticky fingers and pocket it or when the data entry clerk entered the return an error was made. I know I returned the watch and I want to be refunded. I have read so many post from dissatisfied consumers and it saddens me. I enjoyed shopping on QVC and to discover how unconcerned they are with various issues makes me wonder, what type of business was I dealing with.
I will keep fighting for my money. I returned it, they received it so I was told and I deserve a refund. Amazon must be destroying you. I initially purchased on QVC, but found a different color on Amazon. Buying both as I can use both. On May 2, I received my Amazon package, two days after purchase.
Tracking is great as you can see every step. Tell me, QVC, how can you be so slow in shipping when your competition is so fast? I will never order from you again. Honestly, you cannot continue this slow service in light of the competition that is out there. My experience with QVC has pretty much been very good. The items purchased I have been very happy with.
I have only had to return something only a few times and it was only because the size was not right. Service is fast and efficient and phone reps are courteous and helpful. Online reviews make good guidelines in determining whether or not to make a purchase. I purchased Nick Chavez Soft Hair Flocker after watching him demonstrate this product on three women. I purchased product for a friend's mother.
Product did nothing for friend's mother, for my hair and three other friends who tried it. Will not make any other purchases from QVC. I have purchased several items online from QVC and each purchase has been great.
The products are just as they are described or look in the picture and they were delivered when promised with updates along the way. I get e-mails asking for confirmation of delivery and if the product meets my expectations. I love that they offer flex pay or regular pay. The online site is really simple to use. But I like to call the just to make sure the item I want is in stock and that the transaction goes smoothly all on their servers, it helps minimize possible hacking from outside sources.
They let you know when the package is shipped and delivery date. They just send you an e-mail. I ordered a piece of clothing from QVC and total cost was Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. To see why, sign up below! Are you this business?
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David of US Verified Reviewer. July 18, Apparently if you have the same name as someone who has had issues with QVC or your parents closed their account, QVC will not let you have an account, no matter that you are approved for one of their Q Cards.
July 11, I have been an active customer for 20 years. July 7, They tell you that you have 30 days to return an item. July 1, They take various payments from my bank account but have cancelled my accounts claiming loss of business?
June 30, I am happy with the kindness the reps show towards the customer and I am very pleased with the deals they offer with the easy payments. June 18, If I could give less than one star, I would. June 15, On June 10th I called and ordered this special deal.
June 9, In the month of March I ordered the Dyson vacuum. June 9, I placed an order for air fryer accessories. May 22, I purchased an item with the easy payment 5 payments they have awesome I thought. May 21, I too was a long time customer of QVC, and spent thousands. May 16, I purchased an Apple Watch in December.
May 7, Amazon must be destroying you. May 5, My experience with QVC has pretty much been very good. May 4, Service is fast and efficient and phone reps are courteous and helpful. May 3, I have purchased several items online from QVC and each purchase has been great. May 2, The online site is really simple to use. May 1, I ordered a piece of clothing from QVC and total cost was The Queen makes even me nervous, says Prince Harry: Novichok suspects' drug-fuelled night of 'cannabis and Secret Crystal Meth lab camouflaged to look Secret plot to keep Britain in EU: Blair, Major and Clegg Cat strolls into Tesco and tries to raid shelves for Harrowing moment rare white tiger tries to nurse Zara Tindall leaps fence on her horse Passport used by Salisbury Novichok suspect links him Florida cops hunt blonde tattooed woman who 'stole bricks The five lavish homes worth a combined The new silent killer in our streets: Comments Share what you think.
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Is it just not possible to fix this Request Finally - Mizrahi shoes released to Cali. Please pay more attention when filling orders. Dear Monitors, who do we call about this unresolve QVC and Prop 65 question. Is it just not possible to fix this Request Enti Purchased - Exchanged for Size - Still Waiting Order was In Process - now says Backorder. New to QVC, slow slow slow processing! Now I'm even more confused!